2. Level Support Technical Client Services (f/m)

SearchConsult is specialized in executive search in the IT- and software industries. We combine excellent knowledge of these industries and long experience in executive search. As a result we guarantee custom-made recruiting solutions, which meet the individual expectations of our clients in all respects.

Our client is fun, fast-paced, exciting company that lives to empower the DOOH industry with cool, easy-to-use, innovative software tools that drive the entire out-of-home ecosystem. We are looking for a talented and smart Developer to join their Team in Berlin.

Reference number: SC9280
Location: Berlin

Responsibilities

  • Provide investigative, diagnostic and technical support to our clients in a software environment

    Track, analyze, and identify trends which may result in broader issues and share with the development team

    Issue work order requests, handle enquiries, and provide status report on completed phases

    Record actions taken through a knowledge management portal

    Liaise regularly between clients, developers, and key stakeholders

    Keep up with software development and releases

    Escalate major issues to management

Abilities

  • Bachelor’s degree in Computer science, Information Technology, Business Technology management, or related field qualification

    Experience in technical environment

    Understanding of software development, user experience design, and agile software methodologies

    Outstanding client-service and writing skills

    Available to work outside of regular business hours

    Out-of-the-box thinker with a passion for technology

    Excellent communication and people skills with the ability to multi-task

    Self-starter with great team player skills

    Analytical mind and problem solver



    Nice to have but not Essential

    Experience or interest in advertising

    Experience with Jira, Zendesk, Slack

    Knowledge of SQL queries

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Ihr Ansprechpartner: Christian Rump
christian.rump@searchconsult.eu
+49 211 90 99 77 0

Ihr persönlicher Bereich in der Stellendatenbank von SearchConsult

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